Rethinking Oversight: How Personal Support Networks Provide Real Safety and Accountability

When families imagine a future where they’re no longer able to advocate for their loved one with a disability, one of the biggest worries is this: Who will be there to make sure things are okay?

At PLAN, we hear this concern often—and it’s what inspired the creation of our personal support network model nearly 40 years ago. A recent conversation with a thoughtful parent leader reminded us just how important this topic is. She asked:

Does PLAN offer structured oversight or monitoring of services like CLBC, home share, or trustees when families are no longer directly involved?

It’s a vital question. And our answer might surprise you.

Oversight That Comes From Relationship—Not Surveillance

PLAN doesn’t provide formal service audits, checklists, or periodic monitoring visits. Instead, our approach to long-term oversight is grounded in relationship-based accountability.

We believe that the best way to safeguard someone’s well-being is to ensure they’re surrounded by people who know and care about them. When someone has a network of trusted relationships—a personal support network—those connections become the strongest protection against neglect, isolation, or abuse.

Here’s why:
When people are involved in each other’s lives over time, they naturally notice when something changes.

A shift in mood or energy

A decline in health or personal appearance

A change in support staff or service quality

These kinds of red flags are often missed by professionals during infrequent check-ins. But they stand out to friends and loved ones who see the person regularly and know what’s typical for them.

This is oversight that’s built on love and attention—not bureaucracy.

Planning for the Future: The Final Act of Kindness

We also encourage families to plan ahead using tools like The Final Act of Kindness, which helps organize vital information about a loved one’s care, routines, preferences, and relationships. This makes it easier for others—especially the support network—to step in when needed and continue providing oversight in a thoughtful, informed way.

What About Microboards?

You may have heard of microboards—small non-profit societies set up to support an individual with a disability. These can be a helpful structure, especially when government funding is involved. At PLAN, we view microboards as the most formal version of a personal support network.

But you don’t need a registered society to get started. What matters most is building relationships with people who care and will show up. Whether it’s a few family members and friends, or a full circle of neighbors, co-workers, and mentors—the impact is the same: connection, continuity, and peace of mind.

Proven Success: A Model That Works

PLAN’s personal support network model has been replicated in over 40 locations worldwide. We regularly hear stories of people whose lives are richer, safer, and more connected thanks to their networks. Here are just a few examples:

Judith, whose support network helped her leave an institution and build a full life in her community.
Aaron, who moved into his own home surrounded by housemates and a strong circle of support.
David, who was lovingly supported by more than 75 friends through his cancer diagnosis and final days.

These are not isolated cases—they reflect a model that works, and that can be adapted by families everywhere.

A Call to Families: You Don’t Have to Do This Alone

If you’re a family member wondering what will happen when you’re no longer here, you’re not alone. This is the question that brought PLAN into existence.

We’d love to help you start building a network for your loved one—or deepen the one you already have. If you’re part of a community group or cultural network, we can explore how to adapt the model to your context.

Safety and accountability don’t come from more paperwork or policies. They come from people who care enough to notice, and who are empowered to act.

That’s the kind of oversight that lasts.

Interested in learning more or joining a future info session?
Contact us at hello@plan.ca or visit www.plan.ca for upcoming events and resources.