PLAN is committed to listening, learning and responding to your concerns as we strive to create a more welcoming and supportive community. We value your input and consider your satisfaction a priority. By taking the time to raise a concern, you may also contribute to the improvements that benefit other PLAN families.
All concerns are held in the strictest of confidence and will only be shared with individuals you choose.
Whenever you have a specific concern, as a first step, we encourage you to bring it directly to your Community Connector or Mentor. If they are away, their replacement will be identified in their email auto-responder. All PLAN staff are committed to responding within five business days.
If PLAN staff have been unable to respond to you within this day time frame, we ask that you follow up with a reminder email or phone call. At that point, staff will be required to respond within two business days.
Should your question or concern still remain unanswered or not dealt with in a satisfactory manner, your next option would be to utilize the process outlined below in step 2.
We understand that some concerns are difficult to bring up directly with people involved. Please feel free to use the process outlined in step 2 at the onset if this feels more comfortable for you.